The Wine Concierge's FAQs

We wish we could ship to everyone, but we can’t. If your order is not allowable in your state, we will cancel the order, contact you to explain why and refund any money you have paid us for that order.

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account; however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. 

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at Hello@thewineconcierge.co  just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, email Hello@thewineconcierge.co, we may be able to cancel your order before it’s processed. If not, we’ll dispatch your order, and you can return it to us if you wish upon receipt.

Orders that require shipping within the U.S. will be delivered within three to ten days, depending on your preferred shipping method.  Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

If your order is damaged, we will send you a replacement order as soon as we can. Email us at hello@thewineconcierge.co within 30 days of delivery. If we are unable to replace goods within 10 days, we will offer you a full refund.

Sorry! The Club’s wines are exclusively for the members. Join The Club.

If for some reason your exact order cannot be fulfilled, we reserve the right to substitute up to 3 bottles with similar wines of at least the same value as the wine you ordered. If we need to substitute more than 3 bottles in any one order, we will put your order on hold and contact you for further instructions.

Contact the Concierge Team via email at hello@thewineconcierge.co. We may make arrangements for a return or re-ship, if appropriate. As a condition of providing you a refund or re-ship, we may require you to return the product to The Wine Concierge. The Wine Concierge Gifts are non-refundable. If we feel that you are taking advantage of us, we reserve the right to close your account and banish you from The Wine Concierge forever and ever.

Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift vouchers are ideal if you’re not sure what to get that special person in your life. Simply buy a gift voucher instead for the value of $10, $20 or $50.

We only ship to the United States.  We don't ship outside of the United States. 

Shipping costs depend on where it’s being delivered.  If you order 6 bottles or more, we provide free shipping within the U.S.

UPS sends a shipment notification email to the recipient informing them when the wine shipment will be delivered so that an adult at least 21 years of age can be available to complete the delivery.

You can schedule to pick up at a UPS Access Point location for free.

No worries if your package is already in transit, you can always follow the steps below to make arrangements for pick-up on an as-need basis.

1. Visit your tracking link on UPS.com (You can access your tracking number from your Order History page)
2. Click the purple "Customize Delivery" button to select the "Hold at Location" option
3. Enter your order's original shipping address to select the location of your choice
4. As soon as it's delivered, your tracking link will indicate it’s available for pick up. Visit the location within 5 business days with your I.D. and tracking number.

UPS will always attempt to deliver your wine up to 3 times in total. After that last attempt, UPS will, unfortunately, begin to return the package.

Please know you may still have the option to schedule a pick up at a UPS location for free. They'll hold it for you for free for 5 business days. Visit your tracking link on UPS.com (You can access your tracking number from your Order History page)

If your order is already being sent back to us, we are happy to ship it back out to you. Please note that all returned orders can be subject to a $20 restocking fee.

If the weather is too hot or too cold, we may also suggest delaying your shipment until conditions are more favorable.

We use temperature-controlled packaging and monitor weather patterns nationwide. If conditions could damage wine (extreme heat or cold), we delay shipment and notify you immediately. Wine arrives in optimal condition.

Contact us immediately if bottles arrive broken or wine appears compromised. We'll arrange replacement or refund on a case-by-case basis. Your satisfaction and wine quality are our priorities.

Depending on weather conditions and destination, we may offer expedited shipping. Contact us directly for urgent orders - we'll do our best to accommodate while ensuring wine quality isn't compromised.

We believe you should drink what you like, not what wine "rules" say you should. The Wine Concierge specializes in wines from BIPOC winemakers, women producers, and minority wine producers while encouraging you to explore your personal preferences - whether that's only white wines, bold reds, or natural wines. We're dismantling wine gatekeeping by letting you customize your quarterly shipments around your actual taste preferences.

There is no fee to join. By becoming a Member and placing an order, you agree to receive a shipment of at least 3 bottles of wine from The Wine Concierge once a quarter until you cancel your membership. You may suspend or cancel your membership at any time. Shipping charges may apply based on the size of your order. Taxes may apply based on the shipping address.

Our Shades of Vino subscription ships quarterly (every 3 months) with a minimum of 3 bottles per shipment, all from women and minority wine producers and customized to your preferences. You can skip, modify, change your wine style preferences, or cancel with 7 days notice before your next shipment.

The Wine Concierge pre-selects the wines for you in intervals of 3, 6, or 12 wines in your quarterly wine package

You can manage your wine package count yourself. Login to the Members section and you can modify the number of wines you receive.

Yes, you always have access to The Club wines and non-The Club wines.

Yes, you can. You can substitute wines from The Club’s and The Premier Club’s wine portfolio. You may have to pay more if you select wines from The Premier Club portfolio. You cannot substitute the wines in your wine package with wines not in The Shades of Vino portfolio.

Yes, you can purchase The Premier Club’s wines.

Both have an excellent selection of wines, and you can receive 3, 6, or 12 bottles of wine monthly or quarterly. The Premier Club wine portfolio contains high-end or reserve wines.

Yes, members receive discount pricing on wines available outside The Clubs.

Yes, you will receive a reminder email a week prior to The Wine Concierge’s scheduled delivery or shipment.

Each quarterly shipment features 3+ bottles showcasing different styles from BIPOC winemakers - you might receive a crisp Sauvignon Blanc from a Black-owned California winery, a bold Syrah from an Indigenous producer, and a sparkling wine from a Latinx vintner. We include tasting notes and producer stories with each shipment.

We offer wines that appeal to both beginners and experienced palates. Each shipment includes approachable wines alongside more complex options, with detailed tasting notes explaining what to expect. Our goal is to expand your palate gradually while building confidence.

Each Shades of Vino shipment includes detailed tasting notes, winemaker stories, food pairing suggestions, and information about the wine regions. We also provide guidance on proper wine storage and serving temperatures.

We understand this may not be the right time for you. You can cancel your membership at any time at no charge. Email hello@thewineconcierge.co five business days before your next scheduled shipment.

Sure. You can skip your next shipment as often as you like, at no charge. Just be sure to do so 5 business days before your next scheduled shipment. Setting a calendar reminder a few days before is a great way to keep track of your membership.

We provide wine-tasting events for teams, client entertainment, educational seminars on wine and diversity, and customized corporate gift programs. All experiences highlight BIPOC producers and can be tailored to your company's values.

We recommend ordering 2-3 weeks in advance for standard gifts, and 4-6 weeks for custom corporate programs or large events. This ensures proper wine selection and presentation.

Yes, we provide in-person and virtual guided tastings that educate participants about wine fundamentals, BIPOC contributions to winemaking, and proper tasting techniques. These events are both educational and team-building experiences.