Shipping & Delivery Policy
Effective Date: October 31, 2026
At The Wine Concierge, we take great care in selecting, packaging, and shipping your wines and specialty products. Because wine is a temperature-sensitive product and is regulated differently across states, special shipping conditions apply.
Please review this Shipping & Delivery Policy carefully before placing an order.
Shipping Eligibility
The Wine Concierge ships wine only to states where direct-to-consumer wine shipments are legally permitted.
Due to changing state regulations, shipping availability may vary without notice.
Some states restrict:
- The types of wine that may be shipped
- The volume of wine that may be received
- The number of shipments permitted annually
- Delivery destinations
Customers are responsible for ensuring compliance with applicable state and local laws.
If an order cannot legally be shipped, The Wine Concierge reserves the right to cancel the order and issue a refund.
Age Verification Requirements
Federal and state laws require all alcohol purchases to be made by individuals who are 21 years of age or older.
By placing an order, you certify that:
- You are at least 21 years old
- The recipient is at least 21 years old
- The recipient will be available to sign for delivery
A valid government-issued photo ID may be required upon delivery.
Deliveries cannot be left:
- At the door
- In a mailbox
- With minors
- At unsecured locations
Orders containing alcohol require an adult signature at the time of delivery.
Processing Times
Most orders are processed within 1-3 business days after payment authorization and age verification, if required.
Orders are not processed or shipped on:
- Sundays
- Federal holidays
- Days when carrier service is unavailable
During periods of high demand, promotional events, holidays, or severe weather, processing times may be extended.
Shipping Methods
Orders are shipped using approved common carriers and licensed alcohol delivery partners.
Available shipping methods and delivery estimates are displayed during checkout.
Delivery estimates are provided by shipping carriers and are not guaranteed by The Wine Concierge.
Weather Protection Policy
Wine is sensitive to extreme temperatures.
To protect product quality, The Wine Concierge may delay shipments during periods of:
- Excessive heat
- Freezing temperatures
- Severe storms
- Natural disasters
- Regional weather emergencies
When weather conditions could damage wine in transit, we may:
- Place an order on temporary hold
- Contact you to discuss shipping options
- Recommend delayed shipment
We believe it is better to delay delivery than risk compromising the quality of your wine.
Weather-related shipment delays are not considered order cancellations and are not grounds for refunds if the order remains pending shipment.
Shipping Charges
Shipping charges are calculated at checkout based on:
- Delivery destination
- Weight of shipment
- Number of bottles
- Carrier rates
- Promotional offers
Free shipping promotions may apply to qualifying orders and are subject to the terms of the specific promotion.
Delivery Estimates
Most wine shipments arrive within:
- 2-7 business days after shipment for standard delivery
- Expedited options where available
Delivery times are estimates only.
The Wine Concierge is not responsible for delays caused by:
- Weather
- Carrier disruptions
- Peak seasonal demand
- Incorrect addresses
- Natural disasters
- Government actions
- Other circumstances beyond our control
Incorrect or Incomplete Addresses
Customers are responsible for providing accurate shipping information.
If an order is returned, delayed, or undeliverable because of:
- Incorrect addresses
- Missing apartment numbers
- Invalid contact information
- Recipient unavailability
Additional shipping charges and reshipment fees may apply.
The Wine Concierge is not responsible for losses resulting from inaccurate shipping information provided by the customer.
Delivery Attempts
Carriers typically make multiple delivery attempts.
If delivery cannot be completed because:
- No adult is available to sign,
- The delivery is refused,
- The carrier cannot access the delivery location,
the shipment may be returned to The Wine Concierge.
Returned orders may be subject to:
- Additional shipping charges
- Restocking fees
- Reshipment fees
Returned Shipments and Reshipment Fees
If an order is:
- Returned to us by the carrier,
- Refused by the recipient,
- Not deliverable due to customer error,
- Re-shipped at the customer's request,
a $20.00 restocking or reshipment fee may apply in addition to any additional shipping charges incurred.
Damaged Shipments
We carefully package all shipments; however, damage can occasionally occur during transit.
If your shipment arrives damaged:
- Retain all packaging materials.
- Take photographs of the damaged items and packaging.
- Contact us within 30 days of delivery.
Please email:
hello@thewineconcierge.co
Upon verification, we may provide:
- A replacement shipment
- Store credit
- A refund
If replacement inventory is unavailable within 10 business days, a refund may be issued.
Lost Packages
If tracking indicates a shipment has been delivered but cannot be located, please contact the carrier immediately and notify The Wine Concierge.
We will assist in investigating the matter; however, we are not responsible for packages that have been verified as delivered by the carrier and accepted at the delivery address.
Club Membership Shipments
Members of The Club and Premier Club receive recurring wine shipments in accordance with their membership terms.
Members are responsible for:
- Maintaining current shipping addresses
- Updating payment information
- Monitoring shipment notifications
Changes, skips, cancellations, or address updates must be requested at least seven (7) calendar days before the scheduled shipment date.
Shipments already processed or in transit generally cannot be modified.
Local Delivery and Pickup
Where available, local delivery or pickup options may be offered.
Additional requirements, restrictions, minimum order values, delivery windows, and age-verification procedures may apply.
Availability may vary based on location and operational capacity.
Risk of Loss
Risk of loss and title for products pass to the purchaser upon transfer to the shipping carrier, except where otherwise required by applicable law.
Customers should promptly inspect shipments upon delivery and report any issues as soon as possible.
Contact Us
Questions about shipping, delivery, weather holds, or shipment status may be directed to:
The Wine Concierge
3521 V Street NE
Washington, DC 20018
Phone: 202-763-6713
Email: hello@thewineconcierge.co
Website: www.thewineconcierge.co
