Privacy policy
Privacy Policy
Effective Date: October 31, 2026
The Wine Concierge ("The Wine Concierge," "we," "our," or "us") values your trust and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase products, register for events, subscribe to communications, or otherwise interact with our business.
By accessing or using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Who We Are
The Wine Concierge is a Washington, DC-based wine retailer, concierge service, and experiential hospitality company serving consumers through online sales, wine education, curated events, memberships, and related services.
Business Contact Information
The Wine Concierge
3521 V Street, NE Washington, DC, USA
Email: hello@thewineconcierge.co
Website: www.thewineconcierge.co
2. Information We Collect
We collect information you provide directly to us, information collected automatically, and information received from third-party service providers.
Information You Provide
We may collect:
- Name
- Email address
- Telephone number
- Billing address
- Shipping address
- Date of birth
- Government-issued age verification information, when required
- Payment details
- Event registration information
- Wine club membership information
- Customer support communications
- Product reviews and feedback
- Wine preferences and interests
Information Automatically Collected
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device type
- Operating system
- Website activity
- Referring website information
- Pages viewed
- Time spent on pages
- Purchase behavior
- Location information derived from IP address
3. Age Verification and Alcohol Sales
Because we sell alcoholic beverages, our website and services are intended only for individuals who are at least 21 years of age.
We may use age-verification processes to confirm eligibility to purchase alcoholic beverages. Individuals under 21 may not purchase products through our website.
We do not knowingly collect personal information from individuals under the age of 21.
4. How We Use Your Information
We may use your information to:
- Process and fulfill orders
- Verify age eligibility
- Process payments
- Coordinate wine shipments and deliveries
- Register and manage event attendance
- Manage wine club memberships
- Respond to customer inquiries
- Send customer service communications
- Provide educational content and recommendations
- Send promotional emails and newsletters
- Analyze website performance
- Prevent fraud and unauthorized activity
- Comply with legal and regulatory obligations
5. Shopify and E-Commerce Services
Our online store is hosted by Shopify Inc.
When you make a purchase through our website, Shopify collects and processes certain information including payment information, transaction information, device identifiers, and order details in accordance with Shopify's privacy practices.
To learn more about Shopify's privacy practices, please visit:
We encourage you to review Shopify's privacy policy in addition to this Privacy Policy.
6. Payment Processing
Payments may be processed through Shopify Payments and other authorized payment processors.
We do not store complete payment card information on our servers.
Payment processors maintain their own privacy and security practices and are responsible for safeguarding payment data.
7. Email Marketing and Communications
If you subscribe to our newsletter, join our wine club, register for an event, or otherwise provide your contact information, we may send:
- Wine recommendations
- Educational content
- Event invitations
- Promotion announcements
- Shipping and order updates
- Member communications
You may unsubscribe from marketing emails at any time using the unsubscribe link included in our emails.
Even if you opt out of marketing communications, we may continue to send operational, transactional, and legally required communications.
8. Cookies, Analytics, and Tracking Technologies
We use cookies, web beacons, pixels, and similar technologies to improve our website and customer experience.
These technologies help us:
- Remember user preferences
- Analyze website traffic
- Measure marketing effectiveness
- Improve website functionality
- Understand customer interests
Cookies may be placed by us or by third-party providers.
Analytics Services
We may use:
- Google Analytics
- Shopify Analytics
- Other website performance and reporting tools
These services collect information regarding website interactions and visitor activity.
Advertising Technologies
We may use advertising and remarketing technologies, including pixels and conversion-tracking tools, to help us understand advertising performance and deliver relevant promotions.
These providers may collect information about your interactions with our website and online advertisements.
9. How We Share Information
We do not sell your personal information.
We may share information with trusted third parties that assist us in operating our business, including:
- Shopify
- Payment processors
- Shipping and fulfillment providers
- Age-verification service providers
- Event registration and ticketing platforms
- Email marketing providers
- Analytics providers
- Advertising partners
- Legal, regulatory, and governmental authorities when required by law
These service providers receive only the information necessary to perform services on our behalf.
10. Shipping and Delivery Partners
To fulfill orders, we may share necessary shipping information with carriers and logistics providers.
Information shared may include:
- Name
- Shipping address
- Phone number
- Order details
Certain states require additional compliance procedures for alcohol shipments, including age verification upon delivery.
11. Consumer Privacy Rights
Depending on your state of residence, you may have privacy rights under applicable laws, including:
- California Consumer Privacy Act (CCPA), as amended by CPRA
- Virginia Consumer Data Protection Act (VCDPA)
- Colorado Privacy Act (CPA)
- Connecticut Data Privacy Act (CTDPA)
- Utah Consumer Privacy Act (UCPA)
- Other applicable state privacy laws
Subject to legal limitations, you may have the right to:
- Know what personal information we collect
- Request access to personal information
- Request correction of inaccurate information
- Request deletion of personal information
- Obtain a copy of your information
- Opt out of certain targeted advertising activities
- Appeal denial of privacy requests where applicable
To exercise your rights, contact us at:
We may request information necessary to verify your identity before responding to your request.
12. Do Not Sell or Share Personal Information
The Wine Concierge does not sell personal information for monetary compensation.
Some state laws broadly define "sharing" to include certain advertising activities. Where applicable, consumers may request to opt out of certain forms of targeted advertising or data sharing.
Requests may be submitted to:
13. Data Retention
We retain personal information for as long as necessary to:
- Provide services
- Complete transactions
- Maintain business records
- Comply with legal obligations
- Resolve disputes
- Enforce contractual rights
Retention periods may vary depending on the type of information and legal requirements.
14. Data Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information.
However, no online platform can guarantee absolute security. Users should take appropriate precautions when sharing information online.
15. Third-Party Websites
Our website may contain links to third-party websites, wineries, event venues, tourism partners, and service providers.
We are not responsible for the privacy practices or content of third-party websites.
We encourage users to review those privacy policies separately.
16. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or technology.
Updates will be posted on this page with a revised Effective Date.
Continued use of our website after changes become effective constitutes acceptance of the revised Privacy Policy.
17. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:
The Wine Concierge
3521 V Street, NE Washington, DC, USA
Email: hello@thewineconcierge.co
Website: www.thewineconcierge.co